TERMS AND CONDITIONS JJ NERJA RENTALS.
These terms are an integral part of the agreement between you (below referred to as ‘the Contract Partner’) and JJNERJARENTALS Urbanisation Casablanca 24 Punta Lara 29780 Nerja, Southern Spain. Phone +34 656 461 921. Hereafter called JJNERJARENTALS.
- Entering a contract
By using our online platform or by making an e-mail order or reservation you are entering into a contract with JJNERJARENTALS. The obligations and rights arising from the contract or reservation will be effective for you and for JJNERJARENTALS immediately.
JJNERJARENTALS confirms receipt of the booking electronically.
2.1 If deposit is not received (paid) within 5 days from receipt of the order/reservation, JJNERJARENTALS may dispose of the reserved property as it sees fit.
2.2 If you have any special requests the booking agent can only accept them on a non-binding basis. You have no legal right for such request to be fulfilled unless it has been confirmed in writing by JJNERJARENTALS.
- Extra Services/prices
3.1 Normally all prices for extra services are available on JJNERJARENTALS.com, and can be booked directly and paid for online at the platform, but in some cases when it is not mentioned on the site prices of laundry, cleaning utilities, final cleaning and local taxes are not always included in the rental price and are payable locally per person and/or according to consumption.
Additional services requested by the customer and which could not be booked online will be payable on arrival.
3.2 There is no minimal period but a normal minimal price of 5 days rental unless it is specified otherwise
This will automatically be calculated and shown when you search on the portal, and be included when you order.
3.3 The infrastructure services are not part of the responsibilities of JJNERJARENTALS.
The total rental for the booked rental property is payable before the travel date, as follows:
30% of the total rental for the reserved rental property is payable online immediately when ordered.
The balance remaining must be paid to JJNERJARENTALS by not later than 6 weeks prior to the start of the rental period. In the case of short-notice reservations of less than 45 days before the start of the rental period the total rental is payable immediately at the time of booking and must be paid to JJNERJARENTALS on the online portal.
If the balance amount is not paid on time, or the total rental in the case of short-notice bookings,
JJNERJARENTALS may refuse to provide services.
Payments by credit or debit card will be debited by JJNERJARENTALS Urbanisation Casablanca 24 Punta Lara 29780 Nerja, Southern Spain
4.1a Cancellation costs
If you withdraw from the contract, we will invoice you the following cancellation charges:
43 days or more before the start of the rental period: 15% of the rental
42 to 29 days before the start of the rental period: 50% of the rental
28 to 21 days before the start of the rental period: 80% of the rental
20 days or less before the start of the rental period 100% of the rental
The relevant date is the date of receipt of your notification (cancellation) which needs to be sent to [email protected] It is recommended that the traveling party takes out travel insurance.
If your holiday is effected by the COVID PANDEMIC and you are either unable to travel or flights are canceled because of the pandemic and it is necessary for you to cancel your booked vacation. JJ Nerja rentals guarantee a full refund of all the money paid. This clause is only relevant for future bookings and those taken since the pandemic commenced.
For bookings taken prior to the pandemic commencement: If clients cancel their bookings the Cancelation costs at 42a will be applied. However JJ Nerja Rentals are prepared to either postpone the relevant holiday to a future date or issue a voucher to the value of the money paid. This voucher will have no time limit but MUST be used in the same property that has been booked or similar, and be a JJ Nerja Rentals booking.
4.2 Price changes
Care has been taken in preparing the property descriptions and price calculations. Nevertheless,
we cannot completely rule out the possibility of amendments to services or price changes. You will
be notified of these at the time of booking and at the latest in the reservation confirmation. The
details given on the reservation confirmation will apply.
Although changes to services after conclusion of the contract are unlikely, they cannot be completely ruled out. If there is a major change to a material point in the contract, you have the right to withdraw from the contract without charge within five days of receipt of the notification.
Payments already made will be refunded without delay.
We expressly reserve the right to effect price increases up to 22 days before the start of the rental
period on the following grounds: raising or introduction of taxes and duties on specified services
and/or changes in exchange rates after conclusion of the contract.
If prices are increased by more than 10%, you will have the same rights as detailed in the previous
4.3 Change to services,
Alternative rental and cancellation of the contract by JJNERJARENTALS
JJNERJARENTALS has the right to rescind the contract before or during the rental period if unforeseeable or unavoidable circumstances make it impossible to hand over the rental property, endanger the hirer or the property or impair the provision of services to such an extent that it is no longer reasonable to fulfil the contract.
Alternatively, you may, if notified by us before starting your journey, request us to provide a rental property of at least equivalent value within 10 days if we are able to offer such a property from our range without any additional cost.
JJNERJARENTALS is under no obligation to pay compensation in any of the instances referred to in section 4.3
- Arrival and departure;
Curtailment or extension of stay When the final payment has been made in full and not more than
6 weeks before your arrival date you will receive the travel documentation showing you as the authorised hirer for the rental property booked.
The location for the handover of keys on arrival and departure will not necessarily be at the holiday home or resort. You must follow the arrival times in the travel documentation, normally between 16.00 and 20.00, and must depart before 10.00.
The arrangements for arrival shown in your travel documentation are binding; exceptions cannot be guaranteed and must be agreed in good time with JJNERJARENTALS or directly with the keyholder.
If you are unable to take over the property as agreed, e.g. because of increased volume of traffic, strikes, etc., or for personal reasons, the rental will remain payable in full. The same will apply if you vacate the property early. If you would like to extend your stay, you should discuss this as early as possible with the booking agent. During the season, it may be necessary to wait at the office where the keys are to be handed over.
The rental property must only be occupied by the specified number of persons (including children
and infants). The keyholder may refuse to accept additional persons or invoice them separately.
In the event of over-occupancy, the keyholder is authorised to refuse to hand over the key and/or
to immediately take the key back during the holiday.
- Additional duties of the hirer
6.1 Security deposit
The security deposit varies from property to property as defined by the owner of the property and is between 100 and 200 Euros. This will be payable in advance by the client when the property is first booked.
This will be returned to the client after departure upon a satisfactory inspection of the property and within 7 days of departure
6.2 Duty of care
The rental property must be carefully looked after in use. Local house rules apply, and consideration
must be given to neighbours (noise, behaviour).
6.3 Kitchen cleaning
Cleaning of the kitchen furnishings, crockery and cutlery is the responsibility of the hirer during the duration of their stay.
6.4 Barbecue cleaning
Responsibility for the cleaning of the barbecue, if that is supplied at the property, is always upon the hirer. If it isn’t cleaned sufficiently upon departure, the cleaning will be completed by jjnerjarentals cleaners and the hirer will be charged for this extra cleaning service.
6.5 Liability for damage
If the hirer or co-users cause any damage this must be reported immediately to the keyholder.
The hirer is liable for any damage caused by him/her or co-users.
The same applies if the apartment cannot be handed over to the next hirer. Any loss or damage may be offset against the security deposit the amount will be charged and debited against the amount returned. (paragraph 6.1).
- Duty to report faults and period for registration of claims
Should the condition of the property not be in accordance with the contract, or if you suffer any injury, this must be reported immediately to JJNERJARENTALS.com or the keyholder. If the latter is unable to rectify the fault within a reasonable time, it is imperative that you inform JJNERJARENTALS.com immediately. If notification is not given immediately on commencement of the rental it will be assumed that the property is free of any defects. The same rules apply if any fault occurs during the rental period.
External circumstances and specific regional circumstances such as the presence of insects, stray dogs, unfavourable weather conditions or the condition of official nature trails do not entitle hirers to claim compensation.
Keyholders are not authorised to recognise claims or to issue legally binding statements. Any claims that cannot be settled immediately by the JJNERJARENTALS must be notified in writing to [email protected] within four weeks from the end of the contractual rental and the necessary evidence submitted (photographs, confirmation of the keyholder or the local office, etc.). If you fail to comply with the above regulations and registration period you will forfeit all rights to compensation.
- Liability of JJNERJARENTALS
Statutory liability for loss or damage other than personal injury (e.g. damage to property or financial loss) is limited to the rental (with claims from all persons involved being counted together). If the services of JJNERJARENTALS become subject of international conventions or national laws which further limit or exclude its liability, those conventions or laws will apply. JJNERJARENTALS will not be liable if the loss or damage is caused by any of the following:
acts or omissions on your part, or on the part of a co-user; unforeseeable or unavoidable omissions by third parties who are not involved in the provision of contractual services;
force majeure or events which JJNERJARENTALS, the intermediary or support personnel (e.g. keyholders) were unable to foresee or prevent despite exercising all due care;
use of swimming pools, children’s play areas, sports facilities of all kinds (such as tennis courts, football pitches, training facilities). The use of such facilities is at the participant’s own risk;
damage and losses resulting from theft or burglary;
public access roads and personal injury or material loss caused by these;
liability for support personnel is expressly excluded.
These terms and conditions apply analogously to non-contractual liability.
- Statutory period
Compensation claims against JJNERJARENTALS, contractual rights reserved, expire by limitation after
one year. The statutory period begins on the day following the end of the rental period.
- Choice of law and place of jurisdiction
The relationship between you and JJNERJARENTALS is subject to Spanish law. Any legal proceedings may only be brought against JJNERJARENTALS Malaga. JJNERJARENTALS may take legal action against the customer at their place of domicile or in Spain.
It is important to note that clients’ personal details are stored securely, solely for our own use and will not be shared with any third party.